Elements and Performance Criteria
- Identify needs/issues in consultation with the service
- Provide information and advice
- Develop appropriate and relevant information materials and provide in suitable formats and a timely manner to address issues and needs of services
- Organise and facilitate meetings
- Appropriately safeguard and develop the confidence of workers in the services
- Recommend alternative processes/structures to improve the service
- Develop and communicate innovative models for service delivery
- Identify and recommend services which can offer additional advice or information
- Provide appropriate information to extend people's awareness of potential outcomes and strategies
- Develop and implement models and strategies, in consultation with the service
- Discuss a range of options and develop an action plan with relevant people
- Include in plan a process for review and follow up
- Implement strategies with service personnel as requested and needed
- Identify resources to implement the action plan and support the service to gain them
- Provide demonstrations as required to assist implementation of new approaches
- Provide appropriate support coaching to develop necessary competence
- Undertake mediation and negotiation as required to assist in resolving any conflict